Do you offer customized packages?

Yes, we do. You can initially decide on the length of time you will need our photo booth services then you can include some add-on features for an additional cost. 
 

Do you carry liability insurance?

Yes, we do have a 1-million worth of liability insurance. 
 

Do you bring props?

Yes, all our packages come with a variety of props (funny hats, party eyeglasses, wigs, stick messages, etc.). 
 

How much is the charge for mileage?

Mileage is free up to 30 miles radius outside Chicago (anything passes 30 miles outside 60641, please contact us for mileage fee rate). 
 

Do you have an additional charge for events with more than 200 attendees?

Unlimited print is only applicable to 200-guest events. Additional charges will apply for more than 200 attendees. 
 

How does the guest book work?

The guest book/scrap book is an add-on to our photo booth packages for an additional $150. It is a 12 x 12 guestbook with window slot, one set of pictures taken and printed on the same day and 20 top-loading pages (10 heavy paper inserts and 10 top-loading protectors). We then print an additional set of the photos which will be included in the guestbook and we assist your guests in writing their personalized messages to the newlyweds/celebrant. 

To check the pictures, please go to this link https://bighugsphotobooth.com/optional 
 

What is the unlimited print feature?

Everyone in the picture gets a printed copy! It is not limited to 2 prints per session. Whether you're a group of 4 or as big as 10, we give copies to everyone in each person in the photo. 
 

What is considered "idle time"?

Idle time is the time where the booth is not in operation in the middle of the photo booth service 
 

Are the prices listed all in or are there additional charges?

A 15% gratuity for the attendant. If your event will be held in Chicago downtown area, an additional $30 will also be charged for parking unless it is provided by the Client. 
 

What are the different modes of payment?

We accept credit/debit cards, Paypal, or checks. 
 

What is the reservation procedure?

Once you’re decided on the photo booth package and all other details that you want for your event, I will send a contract for your review. A signed contract and paid security deposit of $150 can fully confirm your reservation. 
 

Is the security deposit non-refundable?

The security deposit is non-refundable, but BIG HUGS PHOTO BOOTH will allow the CLIENT to reschedule the event within 6 months (subject to availability and execution of a new signed agreement). 
 

Do you deduct the security deposit from the final price?

Yes, the security deposit is deducted from the final price. 
 

When is the final payment due?

If paying by PayPal or credit card, the final payment is due 7 days before the event. If you will issue a check, it is due 14 days before the event to give way to bank clearance. 
 

If we choose the Silver Package initially, can we always upgrade to the Gold/Platinum Package later on?

Yes. If you decide to make an upgrade, later on, you may do so. Just inform us at least a month before so we can amend the contract and arrange our schedules. 
 

Would we meet before the event?

We do understand the busy schedule of our clients that's why almost all of them communicate by email or by phone. But if you prefer signing the contract personally, we can set up an appointment and meet you up. However, additional charges may apply for travel. 
 

How long does it take for the setup and tear down? Is there any additional fee?

Set up takes about 20-30 minutes, while tear down takes about 20 minutes. Our team normally arrives at the venue 1 to 2 hours before the commencement time. The time allotted for this is not included in the contracted time of the actual photo booth service. There is also no additional cost for these since these are included in all our photo booth packages. 
 

What is the "Custom Graphic Design Template"?

Customization of the template is included in all our photo booth packages. Our graphic designer will make a customized design depending on the motif/theme of your event. Once you provide the details that we asked in designing the template, our designer can start working on it and we will send it to you for review and approval. There is also unlimited revision until you are satisfied with the template. 
 

Are the prints in color or black and white?

You and your guests have an option on-site between color, B&W, and Sepia. Our easy-to-use touch-screen monitor gives you an option to do this before every start of a photo booth session. 
 

Do we get a digital copy of the photos taken?

After the event, we will provide you with a link to download all the pictures taken. 
 

Do we need to decide in advance which size we want the photos to be?

You will have to decide in advance the size of the photo prints and the number of photos that you want in it as the custom graphic design will depend on that. This could be 2x6 photo strips or 4x6 postcard size. 
 

Is there a place on the website where we can view some sample photos?

You can view the sample photos in this link. https://bighugsphotobooth.zenfolio.com/eventphotos

How long does it print?

Photos are printed in less than 10 seconds. Totally dry, waterproof and smudge-proof! 
 

Are you going to display our pictures online to the public?

The pictures taken will be uploaded in our website but the folder is password-protected for you and your guests only. 
 

Do we get to meet the person staffing our event before the event?

We cannot identify in advance who will be the available attendant on your event. We'll make sure that the attendant is professionally trained and dressed appropriately. 
 

Do you give the name and cell phone of the attendant you are sending?

Yes. We can give the details a week before the event.